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| | SLA & Metrics | |
Sun Infotech adherence to the Service Level Agreement (SLA) has a
direct effect on customer satisfaction and continued profitability.
Sun Infotech measures various project metrics to track the SLA relating to a project.
Both product and the process metrics are measured and tracked.
In the past Sun Infotech has successfully executed projects with highly
stringent SLAs.
The meticulous measurement of metrics has helped Sun Infotech achieve high
level of customer satisfaction with regard to responsiveness, communication and
infrastructure.
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Quality